Orders & Returns

How do I know if I've successfully completed my order online?


When you complete an order online you should see a page showing your order and payment details.

Shortly after you complete your order, we’ll send you an email confirming we’ve received it.

You can also sign in to your 'My ACCOUNT'and check your recent orders.


Returns due to unwanted


We will wherever possible assist you by taking back any goods providing they are received back in good resaleable condition and meet the following returns criteria:


1.  Goods must have been supplied by us during the last 30 days (supplied directly by ourselves and not a stockiest or any other source. If this is the case then we must refer you to your original source of supply). Goods returned to us must be in their original condition with box, seals and shrink-wrap intact, goods must be fit for resale if not goods will be refused by Holloway Partners Ltd and returned to sender.




2. The value of the goods which you wish to return to us must be £30.00 or over in value.




3 Goods must be returned at your cost, within 14 days of authorization and clearly marked with the Authorization Number supplied by Customer Service.    


4.  A standard 20% handling charge will apply and be deducted from the credit.


Please remember that we are unable to accept liability for packages damaged during transit. Credit can only be issued for goods returned as authorized in good resaleable condition less the agreed 20% handling charge.


How long do refunds take?


Refunds will normally be credited to your original method of payment. Most payment providers will fully process the refund within 5 working days.


Use our online ORDERS & RETURNS page for a quick and easy way to reach us.

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